Digital Transformation

For Small and Medium Enterprises (SMEs) in Vietnam, Digital Transformation is not merely an option; it's the strategic imperative for sustained relevance and accelerated growth in an increasingly digital economy. At resolve, we specialize in guiding SMEs through this transformative journey, creating robust digital foundations that naturally lead to data-driven decision-making. We understand that many SMEs are at different stages of digital readiness, often starting with manual processes and fragmented information. Our approach is tailored, practical, and designed for measurable impact.

We begin by understanding your current operational landscape, identifying manual processes, communication gaps, and areas where digital tools can bring immediate efficiency.

A retailer with a chain of clothing boutiques spread across a city. Like many growing businesses, communication between their stores, warehouse, and head office is chaotic. Orders are placed over the phone, inventory updates are shared via email attachments, and marketing materials are distributed through USB drives. This disorganized system leads to frequent stock-outs, delayed promotions, and frustrated staff.

Once core operations are digitized, we identify repetitive, time-consuming tasks ripe for automation. This could be anything from customer onboarding to inventory updates or marketing outreach.

We utilize specific GCP services to build custom applications and workflows that automate these processes. This might involve:

AppSheet: Building no-code/low-code applications for data collection (e.g., field sales reports, inspection checklists).

Cloud Functions/Workflows: Automating tasks like sending automated follow-up emails, updating databases based on form submissions, or synchronizing data between different systems.

Custom Application Development: For unique business logic, we develop bespoke solutions on GCP that seamlessly integrate with your existing Google Workspace environment.

An import/export company that sources goods from a foreign country and distributes them across various regions. Managing shipments has always been a challenge. The process involves endless phone calls to shipping partners, countless emails to confirm delivery schedules, and hours of manual data entry into spreadsheets. The result? Inefficiencies, delays, and frustrated customers.

With digitized and automated processes, your business is now generating a wealth of actionable data. We help you consolidate this operational data into a central repository (e.g., a simple database or optimized Google Sheets structures).

We then introduce simple, yet powerful, business intelligence tools (often leveraging Google Looker Studio with your Google Workspace data or even integrated with Sisense for richer insights) to visualize key performance indicators (KPIs) relevant to your newly digitized operations.

This phase focuses on fostering a mindset where decisions are increasingly informed by the data generated through your digital transformation. We guide leadership and teams on interpreting basic analytics, asking data-driven questions, and making iterative improvements based on insights.

A mid-sized translation agency that works with clients across industries, handling projects like legal document translations, marketing campaigns, and website localization. The agency collaborates with a large network of freelance translators worldwide. While the demand for their services continues to grow, managing operations becomes increasingly challenging.

The agency can start by replacing scattered emails and spreadsheets with Google Workspace. Client communication can be streamlined through Gmail, and project tracking managed in shared Google Sheets. This will help to consolidate information, ensuring everyone stayed on the same page and reducing confusion.

Next, the agency can automate critical workflows using Google Cloud's AppSheet and Cloud Functions. For example, new client onboarding and translator assignments can be automated, eliminating manual back-and-forth emails and significantly reduce administrative overhead.

With processes digitized, the agency can build a simple, centralized dashboard using Google Looker Studio. The dashboard to display real-time data on project statuses, translator availability, and client feedback, giving the agency's leadership a comprehensive view of operations.
Through this dashboard, patterns that were previously hard to identify can be spotted. For instance, projects handled by new translators taking longer time or occasions that lead to client complaints about delivery times. Without the structured, digitized data, patterns of this kind will be difficult to identify and address.
With this insight, the agency manager can conduct internal training specifically for new translators, focusing on workflow efficiency. Alternatively, the agency manager can assign new translators to slightly less urgent projects initially. The benefits of continuously improvements can be monitored and benefits assessed over time. The Agency isn't just working digitally; they are making data-driven decisions that directly improves service quality and client satisfaction, ultimately it will boost their reputation and repeat business.