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Privacy Policy

At resolve Computing Services Company Limited (resolve), we help our customers retain their privacy when they take advantage of all the internet has to offer. We believe your business is no one else's. Your privacy is important to you and to us. So we'll protect the information you share with us. To protect your privacy, resolve follows different principles in accordance with worldwide practices for customer privacy and data protection. We won't sell or give away your name, address, phone number, email address or any other information to anyone. We'll use state-of-the-art security measures to protect your information from unauthorized users.

Notice

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download a paper, a document, software, enter a contest, answer a survey, order email newsletters or join a limited-access pages. We use your Personal Information for four primary purposes: (1) to make the site easier for you to use by not having to enter information more than once, (2) to help you quickly & accurately find software, services or information, (3) to help us create content most relevant to you, and (4) to alert you to product upgrades, special service or support offers, updated information and other new services from resolve.

Consent

If you choose not to register or provide personal information, you can still use most of our site, but you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding resolve products, programs, events, or services by email, or telephone, you may select the option stating that you do not wish to receive marketing messages from resolve.

resolve occasionally allows other companies to offer our registered customers information about their products and services, using postal mail or email only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.

Access

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time in the registered access areas. There, you can: (1) view and edit personal information you have already given us, (2) tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by email, (3) sign up for electronic newsletters about our services and products, and (4) register - Once you register, you won't need to do it again. Wherever you go on www.resolve.com.vn your information stays with you.

Security

resolve has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee the transactions to be 100% safe and secure. When you update or access your personal account information, you're utilizing secure server software SSL, which encrypts your personal information before it's sent over the internet. SSL is one of the safest encryption technologies available.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Vietnam or any other country where resolve service provider are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others.

Notice to parents

To parents or guardians: we want to help you guard your children's privacy. We encourage you to talk to your children about safe and responsible use of their personal information while using the internet.

The resolve site does NOT publish content that is targeted to children. However, if you are concerned about your children providing resolve any personal information without your consent, resolve you should inform us by emailing the details to us so we can delete them.

Enforcement

If for some reason you believe resolve has not adhered to these principles, please notify us by email at resolve@resolve.com.vn, and we will do our best to determine and correct the problem promptly. Be certain the words "Privacy Policy" are mentioned in the email's Subject line.

Electronic product registration

When you register to a survey or a blog or a community forum, or a newsletter, we may ask you to register your information electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your registration information. If you ever want to review or update that information, you can visit the Profile Center, click on Update Profile, and edit any of the personal information in your profile. If you haven't already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.

Customer profiles

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across www.resolve.com.vn, allowing you to read blogs, answer surveys, access a community forum, read newsletters, and visit registered areas without having to fill out registration forms with information you've already provided. Even if you switch computers, you won't have to re-register - just use your Registration ID to identify yourself.

What we do with the information you share

When you join us, you provide us with your contact information, including your email address. We use this information to send you updates about your request, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer, access our community forum, read blog posts. When you register from us, we ask for personal information. We use this information only to provide the above mentioned but we don't use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

resolve will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on resolve or the site; (2) protect and defend the rights or property of resolve and its family of Websites, and (3) act in urgent circumstances to protect the personal safety of users of resolve, its Websites, or the public.